Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase that cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality, and market conditions, which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme, and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

Delivery Policy

At Blooms by Blossom, delivery is an extension of the floral experience. From the moment your arrangement leaves our studio to the moment it arrives, every detail is handled with care, intention, and discretion.

We offer local delivery throughout Eatontown, New Jersey and select surrounding areas.

Same-Day Delivery

Same-day delivery may be available based on floral inventory, design schedule, and delivery capacity. Because each arrangement is created with intention, same-day availability is limited and cannot be guaranteed.

Delivery Fees

Delivery fees are based on destination and distance and will be calculated at checkout or confirmed when your order is placed.

Delivery Windows

We carefully curate our delivery routes to protect the quality of each arrangement and provide the best possible client experience. Preferred delivery times may be requested; however, exact arrival times cannot be guaranteed.

For funerals, events, businesses, schools, and other time-sensitive occasions, please provide the required delivery time when placing your order. Our team will confirm whether the request can be accommodated.

Recipient Experience

When possible, arrangements are delivered directly to the recipient. If the recipient is unavailable, our delivery team may leave the flowers in a secure and appropriate location, with a concierge, receptionist, doorman, or other authorized party.

If a safe delivery cannot be completed, we will make reasonable efforts to contact the recipient or purchaser. Redelivery may require an additional delivery fee.

Accurate Delivery Information

For a seamless delivery experience, please provide the recipient’s full name, complete address, apartment or suite number when applicable, and a valid contact number.

Blooms by Blossom is not responsible for delays or unsuccessful deliveries resulting from incomplete or incorrect information, restricted access, or circumstances outside our control.

Holiday & Peak Delivery

Valentine’s Day, Mother’s Day, prom, homecoming, and other high-volume dates may require earlier ordering deadlines and may have limited delivery availability.

We encourage advance ordering so our team can devote the time, care, and artistry each Blooms by Blossom design deserves.

Every arrangement is thoughtfully created. Every delivery is handled with intention.

We accept returns within 3 days of delivery. We also offer exchanges — please contact us to arrange your return or exchange.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.